What are your hours of operation? Monday-Friday 9:30am-5:00pm. Closed on Saturday and Sundays. Appointments are available on Wednesday evenings, call to set up. Closed Thanksgiving Day, December 24-26th, December 31st-Jan 2nd and vacation July 12-19th office staff will be limited.
How can I reach you after hours? send us an email david@theriagency.com or connie@theriagency.com
How do I pay my bill? www.erieinsurance.com use a credit card or bank routing and account number
I've had an AT Fault Accident and I'm with ERIE , what do I do? call the police to get a police report filed, then call 1-800-821-2902
I've had a NON Fault Accident and I'm with ERIE, what do I do? call the police, then call the other drivers insurance company to report the claim. Call 610-635-1128 to speak to an agent or leave a message to Dave or Connie to notify about the claim
What does RIA stand for? The Randolph Insurance Agency.
Where is the RIA located? 1151 S. Trooper Road Norristown, PA 19403 next to the Texaco gas station before the 422 interchange in Lower Providence Township.
What insurance carriers does the Randolph Insurance Agency represent? The RIA represents ERIE(R), Travelers, Progressive, Infinity and more
What is insurance scoring? Does it hurt my Credit Report? Insurance scoring determines premium for a policy holder. Premiums are based on the results of credit history. There has been a proven link between individuals with poor or medium credit standing to submit small claims. This inquiry does not damage someone's credit, it is simply a means of checking payment history not eligibility for a loan or line of credit.
Does the RIA run Insurance Scores/Credit Scores? Yes, the RIA is required to get social security numbers, date of births and drivers license numbers for all individuals that request an insurance quote.
If I received a cancellation notice, what should I do? Contact the RIA immediately to make payment arrangements OR pay your bill online at www.erieinsurance.com. Or by phone at 800-387-1492 and use your debit card or checking account number.
What do I do if I receive a notice that my policy is CANCELLED? Contact the us immediately 610-635-1128 and/or come to the office to talk to the reinstatement line. This process requires the policy holder to pay in cash in order for the reinstatement department to considering accepting the payment. There is a $25 reinstatement fee per policy that gets cancelled. We reserve the right to deny the rewrite.
If I do NOT currently have insurance, can you still provide insurance to me? Yes, the RIA has multiple carriers and will quote you in the most cost savings company with the best coverages.
If I need to change coverages on my policy, what should I do? Contact the RIA staff and ask them to change your coverages. Or send the RIA an email with your requested changes. connie@theriagency.com or david@theriagency.com
What is the difference between Limited Tort and Full Tort? in a quick summary- Limited Tort is waiving your right to sue another party for pain and suffering or any monetary damages higher than what the other parties coverages. Limited Tort is less expensive then Full Tort. Full Tort provides the insured with the right to sue the other party for pain and suffering and any monetary damages. Full tort is a higher premium amount than limited tort.
Is there a difference between full coverage and liability only? Yes, Full coverage requires an individual to carry Comprehensive and Collision deductibles on their automobiles. This coverage is required for all automobiles that have a lien holder. Lien holder is who you make monthly payments too. Secondly, full coverage should be carried on all automobiles under 12 years old and/or and automobile considered as a classic or antique. Liability Only means the insured is not carrying a comprehensive or a collision deductible and therefore if their car is in an AT FAULT accident the car will not be replaced. Unlike a car that is carrying full coverage. Full coverage provides the insured with a deductible to pay first then the insurance company pays the rest.
If I purchase another car, how long do I have to report it to the insurance company? You have 30 days.
When I purchase a new car when should I call the RIA? As soon as possible so we can send you a new insurance card to put in the new car. We will need the vehicle identification number and the lien holder information at this time.
If I'm shopping for a new car, can you provide me a quote before my purchase? Yes! The RIA highly recommends you call from the car lots and provide Vehicle ID numbers. Accurate quoting can be given with VIN #s.
My friend has had one accident in the last year, can you provide insurance for him/her? Yes, we write with multiple carriers that will insure those individuals with a minor accident or violation. Call for a free quote.
Do you provide business insurance? Yes, we have supplied insurance for multiple landscaping, paving contractors, general contractors, plumbers, dog groomers and many more. Call for a free quote.
Do you carry Life Insurance? Yes! We highly recommend life insurance for all individuals.
Do you provide Home Owners Insurance? Yes. We offer guaranteed replacement cost and others. Call for a free quote.
Why does insurance replacement cost on my home cost more than what I paid for the house? Very good question. Keep in mind market value is different than Replacement cost. An example would be homes in Norristown, PA built prior to 1960s. The homes are built brick by brick and at today's prices to replace your home after a fire would cost much more than what the home may sell for.
My Son/Daughter will be getting their learners permit, do I need to add them on to the policy now? No, you will add your child on to your policy as soon as they are licensed. The minute they get their drivers license you must put them on your policy! We will back date to the issue date for all youthful drivers.
Any of the questions, call or email us! Thank you for your questions and I hope this page helped you :-)
